Version valid as of 03/26/2024

1. Our philosophy and commitments

We are committed to protecting your personal data and ensuring a high level of protection in accordance with Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of Personal Data (RGPD) and the French Data Protection Act no. 78-17 as amended (hereinafter together referred to as the “Regulations”).

As such, you will find below our privacy policy which aims to provide you with information on how we collect and use your personal data in the course of our activities. It applies to the website www.camping-robinson.com (hereinafter “the site”).

2. Who is responsible for processing your personal data?

Camping Robinson – SIREN 501179022 – 22 Quai de la Plaisance 34340 Marseillan-Plage

It is referred to herein as “we”, “us” or “our”.

In our capacity as data controller, we determine the purposes for which your personal data is processed and the means of processing used.

3. What personal data do we collect?

We may collect information, some of which may identify you and constitute personal data. We only collect personal data that is strictly necessary for the purposes pursued in accordance with the principle of minimization. We ensure the security and confidentiality of this information, as well as proportionate storage (or storage in accordance with legal requirements).

The various categories of data we collect are as follows:

• Identification data (customer or holiday participant); such as: marital status, postal and e-mail addresses, dates of birth, family situation;
• Customer contact data: telephone, postal address, e-mail address;
• Customer reservation, billing and payment data: data relating to the reservation of a stay (amount, dates, type of pitch, your preferences if you wish (leisure activities, etc.), etc.), date of payment, means of payment;

• Data relating to a reservation via a social and economic committee, if applicable; such as: company name, identifier.

• Data relating to our exchanges: correspondence
• Prospecting data for sending our offers (with your consent)

We only collect the personal data necessary to meet the purposes set out below. The mandatory nature of personal data is indicated at the time of collection.

4. Why do we process your personal data?

We collect and process your personal data for the following purposes:

You may withdraw your consent to any of our purposes at any time by exercising your rights.

5. Who receives your personal data?

Within the framework of the objectives and purposes described above, your personal data may be communicated to the following categories of recipients:

– To our staff who are authorized to process data when such processing is necessary for the purpose for which it is intended;

– Our subcontractors, such as IT service providers (hosting companies, etc.), or those who help us provide our services or who cannot access personal data for other purposes;

– partners (you can write to us directly to request more information about them);

We may also transmit your personal data to the French authorities, administrations and jurisdictions, in particular in the context of legal proceedings or legal formalities requiring such communication.

We do not trade in your personal data.

If we transmit personal data to one of the above-mentioned third parties, we do not transmit any data that is not necessary for the purpose of the transmission.

You can write to us directly by e-mail at the address below (9.) to obtain more information about the third parties concerned.

6. How is the security of your personal data ensured?

We attach particular importance to the security of your data, ensuring that it is stored in conditions that guarantee its integrity, availability and confidentiality, and we implement appropriate technical and organizational measures in accordance with regulations. These measures include practices such as :

• Restrict access to data to employees with an operational need,
• Carry out the necessary encryption and ensure secure transmission,
• Delete data at the end of its retention period.

In addition, if a subcontractor is used for one or more personal data processing operations, the latter must contractually commit to ensuring appropriate and proportionate security measures.

In the event of a personal data breach, we will take all necessary steps to notify the CNIL within the legal deadline of 72 hours, and will take measures to limit the risks.

7. How long are your personal data stored?

We may store your personal data for the following periods:

• Up to 5 years after a reservation (in any case for the applicable statutory limitation period);
• Up to 10 years for our invoices in accordance with regulations;
• For commercial prospecting, if applicable: up to 3 years from the last contact;
• Video surveillance images: for the time needed to verify them and, in the event of evidential requirements, for the time needed to process them (judicially if necessary)
• Cookies: 13 months.

8. Are your personal data transferred to third countries?

We do not transfer your personal data outside the European Union; should our service providers nevertheless be located outside the EU, we ensure that the transfer is made to a country whose level of protection has been judged adequate by the European Commission, and failing that, within the framework of standard contractual clauses (SCC) for upgrading protection.

9. What are your rights regarding your personal data?

In accordance with the RGPD, you have several rights to your data:

– Right of access (you can find out whether we hold any personal data about you and obtain a copy in an understandable format);

– Right to erasure (you can ask us to erase your data under certain conditions, as this is not an absolute right);

– Right of rectification (you have the right to correct erroneous data or complete certain information about yourself) ;

– Right to restrict processing (you have the right to ask us to temporarily freeze the use of your data in certain cases);

– Right to object (you may object at any time, for reasons relating to your particular situation, to the processing of personal data);

– Right to portability (you can recover your data for personal use in a structured format or to transmit them, for example, to another online service that can offer new services);

– Right to define post-mortem directives (you have the possibility of defining directives concerning the fate of personal data after your death).

If you have any questions about how we handle your data or if you wish to exercise your rights, please contact us at :

– By e-mail to the following address: reception@camping-robinson.com

– By post to the following address Camping Robinson 22 Quai de la Plaisance 34340 Marseillan-Plage

You also have the right to complain to the French supervisory authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), located at 3 Place de Fontenoy, 75334 PARIS CEDEX 07, about the way in which we collect and process your personal data.

11. Updating this policy

We inform you that the present policy may be modified in accordance with changes in regulations.

Personal data collected via cookies on the site are processed by :

Camping Robinson

22 Quai de la Plaisance 34340 Marseillan-Plage

RCS Béziers under number 501 179 022

Represented by Mr. Patrice Pichery in his capacity as Director

This policy provides you with information on how cookies and similar technologies work, as well as the tools you can use to set their parameters.

1. What is a cookie?

A “cookie” or similar device (hereinafter referred to as “cookie(s)”) is a small text file that may be stored on your terminal (computer, tablet, smartphone) when you visit our website.

It enables the sender to identify the terminal in which it is deposited and to read and write certain information stored on your terminal.

In particular, they are used to collect information relating to your browsing on the site and to provide you with personalized services.

2. What are the purposes of the cookies collected and how long are they kept?

We use several categories of cookies on our site, the characteristics of which are described below:

3. Who sets cookies on the website?

The entities depositing cookies on the website are :

– Studio Plune website publisher

4. How do you manage your consent to cookies?

The deposit of cookies is subject to your prior consent unless they are strictly necessary for the operation of the site and the provision of our services.

You may refuse the use of cookies that are not exempt from consent or disable their storage on your computer:

• When you use the site for the first time, you can click on the “Accept all”, “Refuse all” or “Settings” buttons.
• At any time by clicking on the cookies icon at the bottom left of the site.

The agreement thus given is valid for a maximum period of six (6) months.

You are informed that third-party partners may place cookies on the site as data processors. You can consult the list of these partners in the cookie banner by clicking on the “Settings” button.

To configure your cookies, you can access the personalization page at any time by clicking on the “Settings” button on the cookie banner.

5. How do I configure cookies on web browsers?

You can deactivate cookies through your browser settings. In general, these settings are described in the browser’s help menu.

– For Internet Explorer: click
here

– For Safari: click
here

– For Chrome: click
here

– For Firefox: click
here

– For Opera: click
here

We inform you that by setting your browser to refuse certain cookies, certain functions and pages will not be accessible, for which we cannot be held responsible.

For more information on cookies, please visit the CNIL website:
Website, cookies and other trackers | CNIL

6. Do you have a question about cookies?

If you have any questions about this Policy, please contact us at the following address: reception@camping-robinson.com

Policy update date: 26/03/2024